Shipping Terms

1. The Products that the Client purchases through the e-shop shall be delivered in one of the following methods selected by the Client:

1.1. Pick-up from the Company’s store in one of the following addresses:

• (a) 19, Voukourestiou Street, Athens – 106 71
• (b) Golden Hall, 37a Kifissias Avenue, Maroussi – 151 23

1.2. Delivery to the Client via courier

2. For the delivery of the Products in Greece, the Company cooperates with the courier company ACS (www.acscourier.net), which operates a large distribution network in Greece.

3. The cost for the delivery of the Products in Greece shall be borne by the Company. The Products shall be delivered in Greece within five (5) to fourteen (14) days. With regard to international orders, the Company ships its Products to the countries of the European Union, as well as the United Kingdom. For the delivery of the Products outside Greece, as per the above, the Company cooperates with the courier company DHL (www.dhl.gr). In this case, the Products are delivered within five (5) to fourteen (14) days. The cost for the delivery of the Products outside Greece as per the above amounts to twenty (20) euros per order, irrespective if the value of the Products purchased.

The Company uses its best endeavors for the timely delivery of the Products to the Client, however it cannot guarantee the exact delivery time.

4. For orders where the Client has selected the pick-up from Company store option, the estimated delivery time is five (5) to fifteen (15) business days. In case the Client does not pick up the Product within one (1) month from receiving the notification, at the telephone number provided upon placing the order, that the Product is available at the Company store, the Product shall be returned to the Company’s main offices and the Company shall issue a voucher equal to the amount paid by the Client for the Product. The voucher shall be valid and can be redeemed by the Client within six (6) months from its issuance. The time of delivery and/or the period of availability time for picking up the Products may be amended for reasons of force majeure or events of chance and, in general, any events that are outside the Company’s sphere of control. In such cases, the Company shall contact the Client to the e-mail or telephone number the latter has submitted for such purposes.

5. The Products are delivered on business days (with the exception of local bank holidays) between 09:00-17:00.

6. Where the Client has selected the delivery of the Products at the Client’s premises, the Company shall not be liable in case the courier employee appears within the designated timeframes at the Client’s shipping address but is not able to proceed to the delivery of the Product due to the Client’s absence. In such case, the courier’s employee shall leave, at the shipping address provided by the Client, a relevant note, for the Client to contact the courier and pick up the Product from the courier’s designated point (courier store/storage room) where the non-delivered Product is stored, otherwise the Product will be returned to the Company and the Company shall inform the Client of the termination of the contract due to non-execution at the Client’s fault. If the Client wishes to execute the contract the Client must place an order anew.

7. The Company reserves the right to amend its shipping policy at any time, with a relevant notification on the e-shop, prior to the conclusion of the sales’ contract and only for future sales.

8. The Company in no manner guarantees the timely and proper delivery of the Products to the Client, when the delivery is executed by the courier (in which case there might exist a deviation from the delivery timeframe), according to the courier’s delivery schedules. The Company shall not be liable for any additional charges that may be unilaterally imposed by the courier (the Client may bear the costs for the Product’s storage if the Client is not present at the designated delivery dates).

9. In case the delivery must be executed on or before or after a specific date, the Client must specify such request upon submitting the order. The Company, however, does not guarantee that the Product will be delivered pursuant to the above request and shall inform the Client accordingly via e-mail, at the order confirmation, or via telephone.

PRIVACY POLICY OF THE E-SHOP

Our Company EMMANOUIL CH. PENTHEROUDAKIS & SON (GENERAL PARTNERSHIP) prioritizes the respect of your personal data and implements appropriate measures for the compliance with applicable legislation, with regards to the protection of your personal data. The following is a detailed informative policy with regards to the collection and processing, from the Company, of the personal data of our e-shop’s www.pentheroudakis.com users by the Company. The following terms of personal data processing by the Company refer to both the customers of our e-shop, as well as the users of our website www.pentheroudakis.com (and form an inseparable part of the terms and conditions that govern the use of our website and e-shop).

This present Privacy Policy provides you with general information regarding how we use your personal data. Since we cannot predict how exactly we are going to use such data in the future, we provide you with further information when we interact with you, for example through notifications in our promotional material or at the point when you place an order to our e-shop.

1. Who is the Data Controller?

1.1. The Data Controller of your personal data is the Company under the name EMMANOUIL CH. PENTHEROUDAKIS & SON (GENERAL PARTNERSHIP) with its registered seat in Kifisias Avenue, 37a, Marousi, 15123, Greece, with Tax Registration Number 998201494 (Tax Authority of Marousi) (+302106838917, info@pentheroudakis.com), hereinafter referred to as the “Company”. You may address us to our contact details any request pertaining to your personal data, as well as the exercise of your legal rights.

1.2. Contact person for your personal data: Mrs Alexia Pentheroudakis

1.3. Contact details:

For any matter relating to this present Privacy Policy and the processing of your personal data you may contact us in one of the following ways:

• (a) Telephone number: +302106838917, Monday to Friday, 10:00-20:00
• (b) E-mail address: info@pentheroudakis.com

2. What personal data does the Company process, for what purpose and on which legal basis?

2.1. Registration, Opening and Management of your Account to the e-shop www.pentheroudakis.com (hereinafter the “e-shop”)

For this purpose, we process the personal data that you provide us with for your registration opening and management of Account to the e-shop: (a) mandatorily name, surname, delivery address, e-mail address and (b) optionally date of birth and telephone number.

The lawful basis for the processing is your consent to register and create your Account to the e-shop, as well as our Company’s legitimate interest for the security of your Account and your identification, where necessary.

2.2. Execution of your order through the e-shop or via telephone

For this purpose, we process the personal data that you provide us with upon placing your order: (a) mandatorily name, surname, delivery address, telephone number, e-mail address, credit/debit card details and (b) optionally date of birth.

If you wish us to issue an invoice we process additionally: profession, Tax Registration Number, Tax Authority.

The lawful basis of processing is the execution of our contractual relation and the obligations that our Company undertakes within the framework of the contract for the sale of the products and our Company’s legal obligation to comply with the tax provisions and regulations.

2.3. E-shop operation

The Company processes your personal data for the purposes of the e-shop’s operation. Such personal data includes a combination information that you provide to us, together with data that we collect automatically. The lawful basis for the processing is our Company’s legitimate interest for the secure and unencumbered operation of our e-shop, as well as our legitimate interest for the development of our commercial activities and the optimization of our systems.

2.4. Pre-sale and after-sale customer services

The processing for this purpose includes information that you provide to us, together with data that we collect automatically about you.

The lawful basis for this processing operation is our Company’s legal obligation to adopt and implement tools/means for pre-sale and after-sale customer services, as well as your consent to receive communication from the Company for customer service purposes, when you ask the Company to contact you or to manage your requests.

2.5. Commercial communication

2.5.1. General commercial communication

By registering to our newsletter and/or by granting your informed consent, to receive direct commercial communication, our Company is entitled to process the communication data which you provide us with, for the purposes of commercial communication (by e-mail).

The lawful basis for this processing operation is your prior consent.

2.5.2. Communication to the e-shop’s customers

Our Company may process the communication data that you have submitted at the point of sale of products or services to you or other transaction with us, to conduct commercial communication, in order to inform you of similar products or services or for similar purposes.

The lawful basis for this processing operation is our Company’s legitimate interest for the processing of its customer data for the purposes of direct marketing.

2.6. Statistical analysis for the optimization of the e-shop and its services

The Company processes for this purpose all data it collects within the framework of the scopes analysed above, only in the form of aggregated and statistical data, implementing all appropriate safeguards to ensure that the data subjects are no longer identifiable.

The lawful basis for the above processing is the Company’s legitimate interest for the improvement of its products and services.

2.7. Where the lawful basis of commercial communication is consent, you may choose the means to receive commercial communication from us. In case you grant us your consent with selecting any means, we will use the communication data you submitted to us upon registration.

2.8. In cases when you grant us your consent for any of the above purposes, you may withdraw such consent for the future, by contacting our Company at the contact details provided herein, or by clicking on the unsubscribe link on the e-mail.

3. For how long does the Company keep my data?

3.1. We will process the information you provide to our Company through the e-shop and the personal data we collect for as long as necessary for our contractual relation. We will retain your personal data for as long as you keep interacting with our Company and for the period which is necessary for the processing purposes for which the data is collected. The data will be stored in the e-shop’s database until you request their deletion (for example in case you request to delete your account by telephone communication at the Company’s contact details under article 1 above), unless the Company is bound to comply with a legal obligation. In any case, the data is deleted after each processing purpose is fulfilled, while some data (e.g. order data) may be kept anonymously or pseudonymized for the purposes of statistical analysis.

3.2. Your contact details and the information on your personal choices and preferences for the purposes of commercial communication are kept for three (3) years from the provision of your consent (at which point the Company will notify you and ask for the renewal of your consent) or until you withdraw your consent for each of the above processing purposes, in which case the Company will delete your personal data and shall no longer use them unless the Company is bound to retain such data for the execution of a contract and/or to comply with a legal obligation pursuant to the above (for example taxation data).

4. What are my rights with regards to the processing of my personal data and how can I exercise them?

4.1. Our Company fully respects your rights with regards to the processing of your personal data.

You may exercise your rights to one of the Company’s following contact points:

• (a) By telephone at +302106838917, Monday to Friday 10:00-20:00
• (b) By email, at info@pentheroudakis.com

4.2. Your rights, pursuant to the European General Regulation 679/2016 for the protection of personal data, are the following (as each time be applicable):

• Right of information (Articles 13 and 14 of the Regulation)
• Right of access (Article 15 of the Regulation)
• Right of erasure (“right to be forgotten”) (Article 17 of the Regulation)
• Right to rectification (Article 16 of the Regulation)
• Right to restriction of processing (Article 18 of the Regulation)
• Right to data portability (Article 20 of the Regulation)
• Right to object (Article 21 of the Regulation)
• Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her (Article 22 of the Regulation)

4.3. Supervisory authority:

You may lodge a complaint with the supervisory authority in your country, with regards to the protection of personal data. In Greece, the supervisory authority for the protection of personal data is the Hellenic Data Protection Authority – HDPA (www.dpa.gr).

4.4. Our intention is to reply to all valid requests within, the latest, one (1) month from their receipt, unless your request is very complicated or in case you have submitted more requests, in which case we will try to reply within three (3) months. We will notify you in case we need more than one (1) month to reply, for the reasons stipulated above. We might ask you to tell us what is exactly that you need, or what concerns you. Furthermore, our Company reserves the right to reject any unfounded or undue or abusive requests or requests submitted in bad faith, within the provisions of the applicable legal framework.

5. Recipients of your personal data and relation with third parties – Transfer of data to third countries

5.1. Within the course of the e-shop’s operation and the fulfillment of its contractual obligations, our Company cooperates with third companies that obtain access only to the data which are absolutely necessary for your registration to the e-shop and the management of your account, the execution of our contract of sale and in general the provision of services from our Company, the operational and technical organization of our website and the optimization of our products and services. Upon transferring your data to such third-party companies, we ensure at all times the highest level of safety. As such, your personal data are transferred only to service providers and cooperating companies which have been diligently selected and which are contractually bound.

5.2. More specifically, in order for the website to operate and process and complete your orders, we cooperate with various companies such as information system providers, website and application hosting providers, banking companies, couriers, to which we transfer only the data necessary for the execution of our contracts.
Some of the above companies work with as external associates that process personal data and, as such, they only process the data provided under our explicit instructions. As such, we have signed agreements with such companies, where we refer to the implementation and regular monitoring of security measures.

5.3. Our Company generally stores the personal data mainly within the EEA. In case of a transfer of data to third countries outside the EEA, for which there is no adequacy decision, or to International Organizations, the Company implements all appropriate safeguards as provided by the applicable legal framework for the protection of personal data with regards to the transfer to third countries and all necessary information shall be made available at the Company’s website.

5.4. Through the e-shop you may obtain access to websites and/or applications of third parties, which may or may not be our associates. In such cases, our Company has no responsibility and/or involvement to any collection and processing of personal data which may be conducted by the providers of the third-party websites and/or applications which you access. In view of the above, in order to ensure that you are fully informed about the processing of your personal data from such third-party providers, you are advised to consult the respective privacy policy uploaded on the third-party website and/or application that you visit.

6. How are my personal data secured?

6.1. The Company implements all necessary security measures for the protection and safeguard of your personal data. The information you provide to the Company is processed exclusively by specifically authorized personnel under the Company’s control and instructions, as well as the recipients of the personal data when necessary. For the processing, the Company appoints persons with the respective professional skills to provide appropriate safeguards in terms of technical knowledge and personal integrity to ensure privacy and protection of personal data. The Company, through the respective contractual commitments and its associates, implements all necessary security measures for protecting and ensuring privacy and confidentiality, as well as the integrity of personal data. In any case, the security of personal data in the platform environment is subject to factors beyond the Company’s sphere of control, as well as factors relating to technical, functional or other problems of the network or reasons of force majeure or events of chance.

6.2. You are responsible not to disclose the data/passwords you have set for the access to your account and, more specifically to safeguard the use/access to your account from third parties. Your account to the e-shop is personal and non-transferable.

7. Cookies

7.1. We use cookies on our website to be operational or more efficient in its operation, to improve your navigation, to provide you with the full potential of the website and to ensure the correct display of the content.

7.2. Cookies are small text files stored on your computer when you visit a digital platform, which are used as a means of identifying your computer. The cookies placed by the owner of the digital platform are called "first party cookies". Cookies placed by others are called "third party cookies". Third-party cookies allow third-party features (such as analytics, ads, and videos) to be provided on or through the digital platform. Parties installing third party cookies can recognize your device both when visiting our digital platform and when visiting some other digital platforms.

7.3. Our Company only uses the cookies which are absolutely necessary for the website operation, as well as statistical cookies.

8. Amendments to this Privacy Policy

We reserve the right to amend this present Privacy Policy, for example when this is necessary to comply with new requirements imposed by applicable laws, guidelines or technical requirements, or in the course of a revision of our processes and practices. We will notify you of any amendment to our Privacy Policy through the website www.pentheroudakis.com.

E-SHOP TERMS AND CONDITIONS

1.1 The website www.pentheroudakis.com (hereinafter referred to as the "Website" or the "e-shop") constitutes the entry in the online store of the company under the name EMMANOUIL CH. PENTHEROUDAKIS & SON (GENERAL PARTNERSHIP) with headquarters in Athens, 37a Kifissias Avenue 15123, with tax registration number 998201494, Tax Authority of Amarousion, telephone no. 210-6838917 and e-mail […] (hereinafter referred to as the "Company"). Through the e-shop, consumers can purchase, at a distance, products and more specifically outstanding quality jewelry of high aesthetic value in original designs and jewels with precious stones (indicatively but not exclusively earrings, rings, bracelets, necklaces,18K Gold medallions, 10K Gold, silver 925), as well as decorative products (hereinafter referred to as the “Products”). The Products are sold exclusively to consumers (B2C), i.e. only natural persons that act outside the course of their trade, business, craft or profession (hereinafter referred to as the “Users” or “Clients”).

2. Create an Account

2.1. You are not obliged to create a client Account in order to make a purchase, as it is possible to buy as a guest (guest check-out).

2.2. You can create a client Account as follows by clicking on the field “Create an Account”.

2.3. Accuracy of submitted data: upon registering and opening an Account, you are required to enter the mandatory (and / or optional, upon your discretion) information (name, surname, delivery address, e-mail and telephone) which you must be true, accurate, up to date and which you must keep true, accurate, up to date for as long as you maintain an Account with us. The Company obtains access to your data stored in your Client Account for the purposes of the e-shop and the order and purchase procedures. In case in of the information you have provided to us changes, you must notify to us through your Client Account at the e-shop, as well as through the contact form available at the website.

2.4. Statutory obligation of the e-shop to inform you on your order status:
Our Company is required under consumer protection law to send you updates within the context of the conclusion and execution of the distance sales contract (pre-contractual or after the contract). In case the Company’s contractual or statutory obligations are not fulfilled timely and properly as a result of inaccurate or false information provided to us by the Client, the Company shall bear no liability. The Client is fully responsible for any damage caused to the Company due to the submission of inaccurate and/or false information by the Client.

2.5. Completion of Account creation: In order to log in to your Account for the first time, you must follow the double opt-in process to your e-mail. More specifically, the Company will send an e-mail to the address you have provided to us with an activation link which you must click, in order to confirm and activate your Account. In case you do not activate your Account pursuant to the above, the Company shall delete any data submitted by you within thirty (30) days and you must follow the Account creation process anew.

2.6. Account Password Protection:
You must create a secret login password in your Account that you set yourself based on the security rules for password creation as applicable each time. With this password you will be able to access your Account whenever you wish so. This password identifies you and you should always keep it secret and safe. In particular, you bear sole and full liability for protecting the secret password you have created and use to enter your Account. You should absolutely refrain from disclosing the password to third parties in order to prevent any unauthorized access and use.

2.7. Account deletion: You can delete your Client Account at your own discretion at any time by sending an e-mail at shop@pentheroudakis.com. Upon sending us the request to delete your Account, we shall delete any data contained therein. We may also suspend your Account by sending an e-mail in case the e-shop ceases its operation, or in case of detected or suspected or reported illegal use of your Account or any other reason relating to this contractual relation.

3. How can I place an order and complete a purchase?

3.1. Product selection: In particular, by entering our online store, you can choose the product you are interested in by checking at the corresponding product category. By clicking on the Product that you are interested in, you can view a photo of the product and its description.

3.2. Add to cart: You can add the Products you choose to your cart by clicking on the corresponding "Add to cart" button. You can see details of your cart content (i.e. Products you have chosen in previous stages to purchase) at any time and to be informed of their cost and shipping costs (temporary data). At the same time, it is possible to modify the content of the cart by deleting part or all of its content or by changing the quantities you have selected.

3.3. Completion of the Product selection to submit an order:
Further to the above, you proceed to the next stage required to complete your order submission. At this point you are requested to:
(a) either create a Client Account (or sign in if you already have an Account) – read more [here]
(b) or complete the purchase as a guest (without creating a Client Account – guest check out).
By filling in your information, you will be provided with additional information regarding the shipping methods.

3.4. Submission of order/proposal to enter into a purchase contract:
After you complete the submission of all necessary information and if you intend to submit a proposal to enter into a purchase contract, you must first read carefully and accept these Terms and Conditions and then continue by clicking the "Order Completion with a payment obligation" button. In this way, you submit a proposal to the Company for the conclusion of a purchase contract regarding the Products you have selected.

3.5. How is the purchase completed?
The purchase contract is concluded as follows:
i) If we confirm availability of the Product and the price: you will receive an automatic e-mail with the order confirmation (subject to the availability and price control), which is sent to the e-mail address you have provided to us and your purchase will be completed pursuant to your order (conclusion of purchase agreement).
ii) In case the Product is not available or there is an error in the price: you will be notified via e-mail and you will be given the option to submit a new order or your order will be cancelled. In case your order is cancelled and you have already paid the price for the Product, the amount will be refunded to you in the same method that it was paid.
If you so wish, you may ask us to send you an e-mail when the Product is again in stock.
The Products that we no in advance are not available will be marked as “upon request” and you will be provided with the option to order such Product and have it delivered within fifteen (15) business days. In this case the above (under i) process shall apply.

3.6. Information about the delivery of the Product to the courier company: when the purchase is completed, you will be informed with a new e-mail once the product is shipped to the courier company for delivery, together with all the necessary information for you to track the delivery of your order (indicatively tracking number and estimated delivery date). In case any problem occurs with your order, we will inform you accordingly by email or by phone, if you have provided to us your phone number upon submitting the order.

4. What about product prices?

Prices of the products listed on the E-shop are in euro and include value added tax (VAT). Prices listed on the e-shop only apply to products purchased exclusively from the Company's online store The listed prices do not include the additional shipping charges that are added and for which we inform you prior to the completion of the order, according to the delivery location as well as the value of the order (link to shipping terms). The Company reserves the right at any time to change its commercial policy with regard to delivery costs and payment methods, by informing you prior to the conclusion of any purchase from the E-shop.

5. Payments

5.1. For the purchase of the Products through the e-shop, the Client may choose any of the following payment methods, depending on the country of delivery of the Product:

5.1.1. upon delivery of the Product to the designated location in cash or by card (subject to prior communication with the courier company and pursuant to the shipping terms [link]) – the lawful limit for payments in cash shall be as prescribed in applicable legislation.

5.1.2. by credit or debit card

5.1.3. by deposit to the Bank Account details provided each time by the Company.

5.2. In any case, the company reserves the right to change the applicable payment methods and to add or modify the procedures without notice, as you will be informed of the applicable payment methods from their posting on the E-shop and at the latest upon check-out, prior to the submission of their order.

5.3. In case of payment by credit card or by making use of the third-party payment providers’ services, the payment process shall be concluded through the third party processor that provides all the security guarantees for electronic payments. Each third-party payment processor is the sole responsible for the processing of information and conclusion of the payment. For any problem which might occur at the payment with credit card or by any other electronic payment means, the payment services provider shall be the sole responsible. The Company does not store or process the Clients’ card details. The Client is fully and solely responsible for the correct insertion and completion to the payment system of all information necessary for the payment. The above also apply when the payment is effected through other providers or electronic payment services offered by banking institutions, in which case the Client is subject to the terms and conditions applicable to such providers and the respective services.

6. Product delivery

6.1. The delivery of the Products which the Client purchases through the e-shop shall be effected pursuant to the specific Shipping Terms [available here], which the Client declares, through the acceptance of these present terms, to have read and accepted.

6.2. The Company reserves the right to change its shipping policy at any time, by posting a relevant notification to the e-shop before the conclusion of any purchase agreement and only for future agreements.

6.3. The Company cannot guarantee the due and proper delivery of the Products to the buyer, when the delivery is conducted by a courier company (in which case there might be a difference in the shipping timeframes)), in which case it is subject to the courier delivery schedule. The Company shall not be liable for any additional costs which may be unilaterally imposed by the courier (the Client may bear any cost for storage by the courier for not taking possession of the Product pursuant to the agreed timeframes).

6.4. In case the Products must be delivered on or before or after a certain date, the Client must declare this at the point of submitting his/her order. However, the Company in no manner guarantees that the Product will be delivered within the above timeframe and it shall notify the Client via e-mail at the order confirmation or via phone, after having taken into Account the delivery schedule as per the above.

7. Can I withdraw from the contract and under what conditions?

7.1. (a) You are entitled by law to withdraw from this contract if you are a consumer, that is, a natural person acting for reasons which do not fall under your trade, business, craft or freelancing professional activity, without giving any justification, subject to the terms below, by declaring it to the company within 14 days since
- you obtained the physical possession of the goods or, in case of a contract pertaining to more than one Products ordered together but delivered separately: since you obtained possession of the last Product.
Please note that withdrawal does not apply to legal entities!
In order to exercise the right of withdrawal, you will notify the Company by any reasonable means of your decision to withdraw from this agreement within 14 days including a clear statement of withdrawal (for instance):
- letter by post or courier
- by email at […]
In the event of a withdrawal statement sent by e-mail, the company will send you a confirmation of your withdrawal. However, under the law, you yourself have the obligation to prove the exercise of the right to withdraw and return of the products as set out below.

(b) It is hereby designated the Client cannot exercise the right of withdrawal and return any Product which is customised and which has been manufactured specifically for the Client pursuant to the Client’s order through the e-shop, as per the above. is tailormade and which has been customised to the size requested by the Client with a special order.

7.2. Client Obligations to return the Product within the context of withdrawal:
Where the right of withdrawal is applicable, as per the above, Tthe Client may return the Product in one of the following ways:

7.2.1. By sending or delivering himself the Product to the Company store at the Golden Hall, 37a Kifissias Avenue, Maroussi – Athens, Greece without undue delay and within 14 days from the notice of the withdrawal. In order for the withdrawal to be exercised lawfully, you should return the Product before the lapse of the 14 days period from the notice of the withdrawal. The delivery of the Product upon exercising the right of withdrawal shall not be accepted by the Company if the Products are delivered to a point other than the one designated above.

7.2.2. In order for the return of the Products to be accepted, the Product must be in the state received, unused, in its full original packaging which be intact (apart from any regular wear and tear due to the delivery) and bear all the documents accompanying the product, including original or copy of receipt.

7.2.3. Client bears in any case the direct cost of returning the goods.

7.2.4. Client bears, pursuant to applicable legislation, responsibility for any decrease of the value of the Products as a result to any handling of the Products which was not necessary for the ascertainment of the nature, characteristics and operation of the Products, demonstrating the same diligence with which the Client would examine the Product and the store.

7.3. Consequences of withdrawal

7.3.1. If you lawfully withdraw pursuant to these present terms and conditions, the Company will refund any money received from you, including delivery costs if paid by the Client-except for any additional costs due to the Client’s choice of a delivery method other than the standard, without undue delay and within 14 days from the date the Company receives the Client’s decision to withdraw.

7.3.2. Where the Products have been purchased with the use of a credit card, the Company shall notify the bank for the cancellation of the transaction and the bank shall then proceed to any necessary actions to credit the amount to the credit card. It is hereby designated that further to the above notification to the bank, the Company shall bear no responsibility for the time and manner of such credit, which shall be governed by the contract between the issuing bank and the Client.

7.3.3. In case payment is made in cash upon delivery, the Company shall refund the amounts as per the above to the bank Account stipulated by the Client by e-mail to the e-mail address […] or by phone at […]. The Company shall bear no responsibility if it deposits the amount to the stipulated bank Account (the accuracy and correctness of which is the Client’s responsibility) and shall not be liable for any Client’s error.

7.3.4. The company is entitled to delay the refund until the Products are returned or until you provide proof that you have returned the goods.

7.3.5. In case the order relates to more Products and only part of them is returned or part only meets the requirements of this article for the lawful withdrawal, it is designated that the money will be refunded by analogy of the Products returned properly. The Client shall bear any costs incurred by the Company due to the Client’s fault upon exercising the right of withdrawal.

8. Returns Policy

8.1. The Client may return the Product (if for example the Product size is not correct or if the Client wishes to change it with another Product), within ten (10) business days from the date the Client took possession of the Product. In such case, the Client shall bear the costs for the return. The Company within fifteen (15) days and at its own cost shall make any necessary adjustments to the Product (if necessary) or it shall replace the Product with another of the same value (as the case may be) and the Company shall bear the costs for delivering the Product anew to the Client. For the Client to return the Product as per the above, the Product must be unused.

8.2. The Company does not refund any amounts paid by the Client.

8.3. With the exception of the defective Products (and subject to the provisions under article 9 below), in order for the Company to accept the return of the Product, the Product must be in the same condition as delivered to the Client, it must be unused, to its original packaging which must be in perfect condition (with the exception of any regular wear and tear caused during delivery) and it must be accompanied by all its documents, including the original or copy of the receipt.

9. What is the company's liability to sell and what happens if I buy products with actual defects or lack of agreed properties?

9.1. The company bears the responsibility to fulfil the sale as stated in the Civil Code and the more specifically specified in this contract and in the Law on Distance Contracts and Consumer Protection. It is not responsible for direct, indirect, special, incidental, consequential damages of the buyer or for loss of profit or damage to the reputation, clientele or esteem of the buyer, or the cost of providing substitute products and services arising from or are related to the purchase or sale contracts established in this e-shop or from the use, or inability to use or operate, or failures of this Website. It is also not responsible if you are entitled to the refund of part or all of the consideration for any delay in the payment service providers involved in the execution of the relevant order which the company has given in time. The company does not guarantee that the pages, services, options, contents, prices, descriptions and availability of the products will be provided without interruption and without errors. In addition, the company is not responsible for the views of the authors of articles posted on the site as they reflect the personal views of these authors who write as beauty editors and therefore the company has no liability for any damage that may occur to a user / client or third party, due to or on the basis of information obtained from these articles.

9.2. The company will exercise due care to ensure that the photos of the products displayed on the E-shop and any videos posted on the E-shop reflect as much as possible the true state of the products. In any case, however, you agree that the products displayed in the photos and videos may deviate from the actual status, format, size, colour, and overall image of the products sold at the E-shop. The company is not liable in case of deviation of the product's photographic imagery or its image display in video from its true image.

9.3. The Company makes all reasonable efforts to deliver to you the product you have ordered, which will bear the agreed properties and without any defects in accordance with Article 534 of the Civil Code. However, in the rare case that you receive a product with defects or if any other problem arises, you should immediately contact the company as follows, namely at info@pentheroudakis.com or by phone at 210-6838917, in order to be consulted on this matter and to exercise any of your rights. In any case, it is noted that the description of the components of the products and the information contained in the indications on the products in general, as well as the dates of their production and their expiry are stated by the suppliers themselves, whose details are written on the product and that the Company (which participates in the distribution chain only as an intermediary or final seller) is not obliged to and cannot control, nor is responsible for the truth or accuracy of them.

9.4. In case of a defective Product, the Client must contact the Company by phone or by e-mail and notify it accordingly. The Product must be returned to the Company within ten (10) business days from the date the Client took possession of the Product and the costs for delivery will be borne by the Company. After examining the Product and the ascertainment of a defect, the Company shall repair or replace the Product (as the case may be) at its own cost.

10. Intellectual and Industrial Property rights

10.1. Intellectual property rights regarding the software as well as the content of the Website belong either to the Company or to the legitimate beneficiaries and are protected by applicable intellectual property law. The Client holds no license or consent to use, in any way, the trademarks appearing on the E-shop or the trademarks owned by the Company or third parties (producers / suppliers / manufacturers / dealers of the Products that the company sells). In addition, all trade names appearing on the E-shop are properly subject to legal protection.

10.2. The appearance and display of the content of E-shop is not understood as a transfer and / or granting of a license and / or the right to use it. You can save, print and display the available content for personal use only. It is prohibited to publish, manage, sell, distribute, totally or partially copy, transfer, process, store, republish, modify or reproduce otherwise, make copies in any form or other exploitation of the E-shop or any part of the content or copies of the content that appears on the E-shop for any commercial purpose, without the written consent of the company. It is also not allowed to modify, translate, decompile, reconstruct or create derivative works by using any software or accompanying documentation offered by the company or its licensors.

11. Applicable Law and Jurisdiction

11.1. These terms are governed by and construed in accordance with the laws of Greece. You agree by accepting these Terms and Conditions to be subject to the exclusive jurisdiction of the courts of the City of Athens in Greece. [Here] you can also see the Consumer Code of Conduct on E-Commerce.

11.2. According to the Directive 2013/11/EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of electronic dispute resolution of consumer disputes with the Alternative Dispute Resolution (ADR) is now provided for throughout the European Union. If the customer is a consumer (i.e. a natural person acting outside of a professional capacity) and has any problem with a purchase he/she has made on our Website, he/she can initiate the ADR process through a single EU-wide online dispute resolution platform ODR) available at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.choose Language

which enables consumers and suppliers to submit any disputes arising from online purchases in an online dispute resolution process. The Certified Body for the Alternative Dispute Resolution (ADR) is: the European Consumer Center of Greece (ECC GREECE) - Consumer Ombudsman, Alexandras Avenue no. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr and url http://www.synigoroskatanaloti.gr/.

It is noted that a necessary prerequisite for the consumer to address the Alternative Dispute Resolution is to have previously communicated his/her problem to us at shop@pentheroudakis.com in order to find a solution or by calling at 210-6838917. The ADR procedure is legally non-binding for those parties that may withdraw from it at any time. Consumer can contact this ADR body to guide him / her throughout the process of filing and processing his / her complaint. For more information on the Alternative Dispute Resolution, please visit http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html

12. Other terms

12.1. We reserve the right:

a) to amend at any time, all or part of these terms of use, such changes will be valid upon their posting and you will be informed thereof upon completion of your purchase each time and / or (at the option of the Company) with relevant pop-up message when entering the e-shop (when required) or your Account - if you have an Account or even with an individual contact to your contact details.

b) renew or upgrade or restrict part or all of our e-shop content and products

c) renew or upgrade part or all of the external interface, structure or configuration of the e-shop as well as its technical specifications as well as

d) restrict access to part or all of the e-shop.

e) The Company also reserves the right at any time, unjustifiably and without prior notice to the guest of the Website to cancel, suspend, suspend permanently or temporarily or terminate its operation.

f) It is underlined that the Company reserves the right to modify the products offered for sale, permanently or temporarily cease the selling of products (some or all) of specific or all suppliers without prior notice to the user.

g) change the way the E-shop works and the charges, as well as

(h) to post offers for a certain period of time and / or until stocks run out, to make regular or special discounts, to conduct contests, and so on.

12.2. In the event that any term of the contract is found to be abusive or invalid, it shall not invalidate any other terms of the agreement, which remain valid and bind the parties. If any part of these Terms and Conditions is found invalid, void or unenforceable (including any provision in which we exclude our liability towards you), the enforceability of any other part of the Terms and Conditions shall not be affected - all other conditions will remain fully in force.

12.3. Any delay in the exercise of part or all of the rights by the parties under these terms does not entail weakening or waiver of the right in question, which may be exercised at any time at a later stage and according to the reasonable judgment of the holder of the right.

12.4. The headings in the form of a question contained in these terms and conditions are only given for reference purposes and will not affect their meaning or interpretation.